May 8: Using Multiple Feedback Methods to Complement Consumer Assessment of Healthcare Providers and Systems Survey Data

Date: Wednesday, May 8
Time: 1:00 - 2:00 p.m., ET

This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program will discuss how patient experience professionals use multiple feedback methods to fully capture the patient voice. Speakers will describe how additional feedback methods complement CAHPS data, and how this integration of data sources informs their efforts to identify improvement areas and potential solutions.

Speakers:

• Caren Ginsberg, Ph.D., Director, CAHPS and SOPS Programs, Agency for Healthcare Research and Quality.
• Nicole Cable, M.H.S., Founder, IGNITE HX.
• Donna Richardson, M.S., Customer Experience (CX) Outcomes Supervisor, U.S. Department of Veteran’s Affairs.
• Dale Shaller, M.P.A. (Moderator), Shaller Consulting Group.

For questions, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261. Select to register for the webinar.